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FAQs

Our team here at Bags for Business want to make your shopping experience with us as simple as possible.

Here are some facts and information about our website that will answer the most common questions:

Product Warranty

Question:  What warranty is there on your products?

Answer:  There is a 24 month warranty on all products, all parts subject to wear and tear are excluded from the warranty.

Shipping:

Question:  When will my order by shipped?

Answer:   Once we have confirmed your order with you and it is in stock, your order will be dispatched from our warehouse in Italy within 48 hours.Delivery times depend exclusively on the transit times provided by the shippers and on eventual clearance delays.

Question:  How long will it take for me to receive my order and what are the shipping charges?

Answer:   Our products are imported directly from Italy. Delivery times depend on the transit times provided by the shippers and on eventual clearance delays.

 

(See our Shipping page for more details)

 

Question:  How can I track my order?

Answer:  We will be confirming with you via email when your order has been dispatched and with the tracking number.

 

About our Products:

Question:  What country are these products made?

Answer:  Our products are all proudly hand made in Tuscany, Italy.

Question:  Are these products of good quality?

Answer:  Our products are hand made of good quality leather, materials and workmanship with authenticity seal.

 

Payment Method

Question:  What secure payment method is used when purchasing products from your website?

Answer:  For your convenience and security, we have provided the reputable and popular payment method of PAYPAL and major credit cards within our shopping cart.

 Customer Service

Question:  If my question has not been answered above, how can I contact your Customer Service?

Answer:  Please feel free to email our office in Australia on our "Contact Us" page and we aim to reply back to you within 24 hours.